In the event that the user, once received the order, requires a change in the size of any of the products received and in accordance with the General Law for the defense of Consumers and Users, they will have a period of fourteen (14 ) calendar days from receipt of the order to proceed with the change request.

The customer must assume the costs of returning said item and shipping the new size.

1.2- If the customer decides to exchange the item for another size, they must place a new order with the new size through the NOWATHLETES website and once placed, request a return label through that will have a cost of €7.9* that will be deducted from the entire amount of the products to be returned (*Iberian Peninsula prices, consult prices and feasibility for clients from the Canary Islands, Ceuta and Melilla or EUROPE).

Each product to be returned must be unused and with all its labels, packaging in good condition and without any stain or damage caused by the buyer, and - where applicable -, documentation and original accessory elements that accompany it (labels, stickers... .).


NOWATHLETES reserves the right to deny the exchange to those users who request the exchange after the deadline and/or whose product return does not comply with the provisions of this same paragraph. ( If upon checking the condition of the product it does not meet any of the conditions mentioned above, NOWATHLETES may apply additional charges or reject the exchange , in which case the shipping costs to recover the product will be borne by the buyer)

Once NOWATHLETES will send the new size once it verifies that the product is in the established conditions.

To formalize the change, the user must contact NOWATHLETES at .

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