In the event that the user, once he receives the order, requires a change by mistake in the size of any of the products received and in accordance with the General Law for the defense of Consumers and Users, he will have a period of fourteen (14) calendar days from reception of the order to proceed with the request for the change.

Each product to be returned must be unused and with all its labels, packaging and -where appropriate-, documentation and original accessory elements that came with it (labels, stickers ...). NOW ATHLETES reserves the right to deny the change, to those users who request the change after the deadline and / or whose product return does not comply with the provisions of this same paragraph.

To formalize the change, the user must contact NOW ATHLETES at the email within seven (7) days of receiving the order. Once said communication has been received, NOW ATHLETES will indicate the way to send the order to its facilities and the User will have the remaining days to proceed with the shipment, taking into account the period of fourteen (14) days in accordance with the General Law for the defense of Consumers and Users.

The costs of returning the order, from the customer's home to the NOW ATHLETES warehouses will be borne directly by the User (such as shipping costs through courier companies, customs procedures, etc.). NOW ATHLETES is not responsible for the courier company that the User hires for the return of the order. In this sense, NOW ATHLETES recommends that the User require the courier company to provide proof of delivery once the courier has deposited the product at the NOW ATHLETES offices, so that the User is aware that the product has been successfully delivered to NOW ATHLETES. NOW ATHLETES is not responsible for the address where the User sends the order for change.

Once NOW ATHLETES verifies that the order is in good condition, we will refund the cost of the product without the shipping cost. Costumer could place a new order with the correct Size.

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